Service Guide

The service guide is designed to help you
as a consumer to be aware of and to anticipate
the level of service when purchasing insurance
products or Takaful plans from intermediaries
such as insurance/Takaful agents.
Service Guide

The service guide is designed to help you
as a consumer to be aware of and to anticipate
the level of service when purchasing insurance
products or Takaful plans from intermediaries
such as insurance/Takaful agents.
mycoverage service

What?


is in the Service Guide?

It provides information on the services you can expect from the intermediary during the following stages:

  • Before purchasing a policy or participating in an insurance or Takaful plan
  • When deciding to purchase a policy or participate in a Takaful plan
  • During the term of the insurance policy or Takaful plan

 


mycoverage service

Where?


can I get a copy of the Service Guide?

You can get a copy of the service guide at respective insurers' or takaful operators' website or customer portal and respective insurers' or takaful operators' head office and branches.


mycoverage service

When?


can I get a copy of the Service Guide?

You should be provided with the service guide by the intermediaries prior to purchasing a life insurance policy or participating in a Takaful plan either in printed form or softcopy.


mycoverage service

Bancassurance /
Bancatakaful


 

tenang
tenang

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