![mycoverage service](../../images/icons/mycoverage/service_icon_01.png)
What?
is in the Service Guide?
It provides information on the services you can expect from the intermediary during the following stages:
- Before purchasing a policy or participating in an insurance or Takaful plan
- When deciding to purchase a policy or participate in a Takaful plan
- During the term of the insurance policy or Takaful plan
![mycoverage service](../../images/icons/mycoverage/service_icon_02.png)
Where?
can I get a copy of the Service Guide?
You can get a copy of the service guide at respective insurers' or takaful operators' website or customer portal and respective insurers' or takaful operators' head office and branches.
![mycoverage service](../../images/icons/mycoverage/service_icon_03.png)
When?
can I get a copy of the Service Guide?
You should be provided with the service guide by the intermediaries prior to purchasing a life insurance policy or participating in a Takaful plan either in printed form or softcopy.
![tenang](../../images/icons/mycoverage/agent.png)
Know Your Agent
![tenang](../../images/icons/mycoverage/helpful_resources.png)
Helpful Resources